What are the grounds on which a consumer complaint can be filed?

A complaint can be filed by a consumer on grounds of –

  • GOODS: any defect in goods, charging of excess prices, sale of hazardous goods, adoption of unfair contract, unfair or restrictive trade practice by the trader.
  • SERVICES: any deficiency in service, charging of excess prices, offering of hazardous services, adoption of unfair contract, unfair or restrictive trade practice by the service provider.
  • PRODUCT LIABILITY: any defective product manufactured, sold or any deficiency in services relating to it.

However, services rendered free of charge or under a contract of personal service (like contract between employer-employee or master-servant) are excluded from the purview of Consumer Protection Act.


 Relevant Legal Provisions:
  • Sections 2(6), 2(7), 2(10), 2(11), 2(21), 2(41), 2(42), 2(46), and 2(47) of the Consumer Protection Act, 2019

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